Online Portal FAQ

DO I NEED AN ACCOUNT TO SEARCH FOR CASE INFORMATION?

To search for public case information there is no account required. You can search for a case on the portal by clicking here:  https://webportal.placerco.org/eCourtPublic/?q=node/48  .

Cases that are currently publicly searchable are Family, Probate, Civil, Criminal, and Traffic. 

Documents are only viewable online in some case types. Online document access is governed by California Rules of Court rule 2.503

Back to top

HOW DO I FIND MY CASE? 

Portal searches require a filing date/date range and either a case number or party/company name.  

If your search returned No Results, follow the below troubleshooting steps: 

• Verify the filing date entered was when the case was initially filed not the date of any subsequent filings. 
• Double check that you have entered the case number in the correct format, including dashes such as S-CV-000XXXX, and the exact number of zeros.  
• Double check that the party or company name is spelled correctly. 
• If your case is still not appearing it could indicate that this case is not searchable on the portal. Please contact the court for further information. 

Back to top

WHAT DO I NEED AN ACCOUNT FOR?

An account is needed for parties to have access to electronic case files and documents in most case types, as governed by California Rules of Court rule 2.503.

How to request case access can be found in the below FAQs
 

Back to top

HOW DO I REQUEST CASE ACCESS? 

Case access is only granted to individuals that are either an attorney of record or an active party on the case.  

• Attorney
• Complete the Case Access Form located in the Attorneys corner here: http://www.placer.courts.ca.gov/general-attorney.shtml.  
• Once the form is completed, submit it to psupport@placer.courts.ca.gov  
• Party
• A non-attorney party can request case access through our video identification process.
• You must have a valid state or government issued ID ready and the cases you wish to request access to.
• If you are not an active party on the case you WILL NOT be granted access.
• This process will be available Tuesdays and Thursdays from 8:30AM - 10:30AM PT
• You must have an account to access any cases you've been granted access to. Please follow the user guide near the top of this page on how to create an online portal account.
• To access the video identification process please visit:http://www.placer.courts.ca.gov/online-portal-non-attorney.shtml


Note: If you do not have the capability or wish to not conduct the process through the video identification process you can request case access by visiting the courthouse.

Back to top

HOW DO I ACTIVATE MY ACCOUNT? 

Once you’ve created an account you will receive an account activation email. 

Follow the instructions provided in the account activation email. 

Back to top

I DIDN’T RECEIVE MY ACCOUNT ACTIVATION EMAIL, WHAT DO I DO? 

If you have not received your account activation email, check your SPAM/JUNK mailbox to verify it did not end up in there.

If the account verification email did not end up in your SPAM/JUNK folder attempt to use the Request New Password feature located on the portal here: https://webportal.placerco.org/ecourtpublic/?q=user/password. You can also review the Portal User Guide found at the top of the FAQs.

Back to top

HOW DO I VIEW CASES I HAVE BEEN GRANTED ACCESS TO? 

To view cases that you have been granted an access token to you must be logged into your portal account. Within your portal account you will see the My Existing Cases tab. Click the tab and you will see all cases that you have been granted access to. Here you can view the case summary and available documents on the case.

Note: In order to view cases in your account you will need to link that case token to your account. This is the token sent to you when your case access request has been granted. You can review the step by step process to do this in the guide and video above.  

Back to top

WHAT CASES CAN I REQUEST ACCESS TO? 

Cases that are currently unavailable for online remote access through a portal account are; Adoptions, Mental Health, Juvenile, Search Warrant, Ramey Warrant and cases sealed by the court..  

Back to top

WHY CAN’T I SEE ALL OF THE DOCUMENTS WHEN VIEWING MY CASES? 

You will only be able to view and download documents that are publicly available and available to all parties on the case. If the document is sealed, party confidential, or confidential to the court you will not be able to see or view it. 

Back to top

WHAT IF I NEED TO CHANGE MY EMAIL? 

• Attorney
• If your email has been changed on the CA State BAR site and you wish to begin using that email for case access, you will need to update your email on your Placer online portal account prior to submitting any new case access forms. 
• Once updated you can submit the case access form using your new email. All cases associated with the previous email will remain in your Placer portal existing cases.  
• Party
• If you need to change your email you will need to go through the video identification process again.
• Please note that you must change your email within your online portal account prior to going through the identification process.
• All cases associated with the previous email account will remain accessible from your portal account.. 

Back to top

I CAN NO LONGER ACCESS A CASE THAT WAS ON MY ACCOUNT. 

• If you have received the message: "You do not have access to the case anymore" or the case is no longer in your existing cases list, then something has changed within the case that has removed you from having continued access.
• You must contact the court for further information @ 9164086000
  

Back to top