Telephonic Appearances - Family Law and Civil Law
The Placer County Superior Court has instituted a court-run remote telephonic appearance system. All telephonic appearances must be scheduled via the court’s website (by clicking the link at the bottom of the page), but the appropriate form must first be filed to appear telephonically in certain hearing types as detailed below. You cannot register for a telephonic appearance over the phone. If you are scheduling appearances for multiple cases on the same day, you must use a different email address for each appearance. Telephonic appearances must be scheduled by 4:00 PM the day before the hearing.
Family Law & Family Support
Remote telephonic appearances are only allowed for some family law and family support hearing types, and judicial approval is required for some hearing types that are allowed. Eligible hearing types for family law and family support can be viewed in the attached “Family Law & Family Support Hearing Types” document. If the hearing is in family law and the hearing type does not require judicial approval or if the request is approved, parties must schedule an appearance via the court’s website (by clicking the link at the bottom of the page). If the hearing is in family support or the hearing type requires judicial approval, parties must file the appropriate form as detailed below before scheduling an appearance via the court’s website. For hearing types that require judicial approval, the court will notify the requesting party if the request is denied at least two (2) court days in advance of the hearing. If a party schedules an appearance, but the judicial officer denies the request, the party will need to cancel the appointment online.
In order to appear telephonically for a family law hearing, parties must file Local Form PL-FL016: Request for Telephonic Appearance (Family Law) only if their hearing type requires judicial approval. PL-FL016 must be filed at least five (5) court days before the hearing, except when seeking to appear telephonically for an emergency request hearing. If you are seeking to appear telephonically for an emergency request hearing you must still complete Local Form PL-FL016, consider whether you wish to make an annotation to item 3 of the form before providing to the court, and submit to the court no later than noon (12:00 pm) on the day prior to your hearing. In order to appear telephonically for a family support hearing, parties must file Judicial Council Form FL-679: Request for Telephonic Appearance (Governmental) at least twelve (12) court days before the hearing regardless of whether or not their hearing type requires judicial approval. Either form must be filed at a filing window or by mail. Requests related to an emergency request hearing may be filed by fax.
Civil law cases/hearing types that allow telephonic appearances include, but are not limited to the following: Probate, Conservatorship, Guardianship, Law and Motions and Case Management Conferences (CMC). See Local Rule 20.8.
The various types of Civil Law hearings that allow remote telephonic appearances can be accessed in the attached “Civil Law Hearing Types” document.
Telephonic Appearance Fee/Payment
Pursuant to California Rules of Court Rule 3.670(k)(1), the fee to appear by telephone is $86 for each appearance. The court will accept Visa and Mastercard credit cards only. The court will NOT accept cash, paper checks and the court does not offer a debit account. If a party has a fee waiver for the case, the telephonic appearance fee is waived.
Pursuant to California Rules of Court Rule 3.670(k)(2):
An additional late request fee of $30 is to be charged for an appearance by telephone if the request to the vendor or the court providing telephone services is not made at least two days before the scheduled appearance, except:
(A) When an opposing party has provided timely notice under (h)(4) on an ex parte application or other hearing, conference, or proceeding, no late fee is to be charged to that party;
(B) When the court, on its own motion, sets a hearing or conference on shortened time, no late fee is to be charged to any party;
(C) When the matter has a tentative ruling posted within the two day period, no late fee is to be charged to any party; and
(D) When the request to appear by telephone is made by a party that received notice of another party's intent to appear and afterward decides also to appear by telephone under (h)(2), no late fee is to be charged to that party if its request is made to the vendor or the court providing the service by noon on the court day before the hearing or conference.
The court reserves the right to audit scheduled appearances made online. If the court finds that the party has made a late appearance per CRC 3.670 and a false selection was made, the party will be charged the additional $30 and may be referred to collections.
Pursuant to California Rules of Court Rule 3.670(k)(3):
A fee of $5 is to be charged instead of the fees under (1) and (2) if a party cancels a telephone appearance request and no telephone appearance is made. A hearing or appearance that is taken off calendar or continued by the court is not a cancelation under this rule. If the hearing or appearance is taken off calendar by the court, there is no charge for the telephone appearance.
You must cancel the original appearance date in order to receive a refund. All cancellations must be completed online by 9:00 AM on the day of the hearing to receive a refund. Full refunds including the $5.00 fee will only be issued for cases that were cancelled or continued by the court without being heard (not for cases where a hearing occurred and resulted in a continuance). If your hearing date is continued without being heard, you MUST cancel the original appearance date and reschedule/complete a new transaction for the continued date. Payments WILL NOT transfer to another date or appearance. If your hearing results in a continuance, you must complete a new transaction if you wish to appear telephonically on the continued date.
Provided you have canceled your appearance by 9:00 AM on the day of the hearing, a refund of $81 will be credited back to your account. If you feel you are entitled to also receive a refund of the $5.00 fee or a refund of any other fees, you must submit your request in writing to the court to:
Placer Superior Court
Attn: Finance Department
PO Box 619072
Roseville, CA 95661
Please include the case name and number, attorney name, address where refund should be sent, receipt number, original date of payment, amount of refund being requested and the reason for refund. Refund requests must be sent within 30 days of the original date of payment. Letters may include more than one case for which a refund is being requested.
Following the completion of scheduling, you will receive an email confirming your telephonic appearance. The confirmation will contain the toll-free dial-in for the telephonic appearance, a conference ID and a PIN. If you do not receive confirmation within two hours, call (916) 408-6405 for assistance. You will also receive an SMS and/or email reminder the day prior to the hearing.
Day of Appearance
Call the number stated in your email confirmation at least five minutes before your scheduled hearing time. Please note that the court does not permit telephonic appearance by cellphone or payphone. When prompted, dial the conference ID and PIN stated on your confirmation. The clerk will check you in, then place you on mute until your case is called. Once your case is called, you are not permitted to be on speakerphone.
Issues Arising During the Scheduled Appearance
If you need assistance while on mute, please dial *00 on your keypad, and an operator will assist you. If any other issues arise during your appearance, please call (916) 408-6405. If you join the call while court is already in session, the clerk will be aware that you have joined the call due to your unique PIN. Please do not interrupt ongoing proceedings.
“Regular maintenance of this online payment service may occur on Sundays, between the hours of 11PM and 3AM, Pacific time.”